Support
Hardware Repairs
Before items can be repaired, they need to be assigned an RMA number. You can call 800-835-2611 or email [email protected] with the following information:
- Team Name, Shipping and Billing address, contact phone number and email address.
- Product part number (often found on a sticker on the bottom of the part).
- Product Serial Number (found on the part number label, 6 digits)
- A brief description of what the issue is (won't turn on, makes a loud beeping noise, etc).
Once you have been given an RMA number, you can box the item up and ship it to :
IST
Attn: (RMA number assigned)
3286 Kentland Ct. SE
Grand Rapids MI 49548
We will repair the item and then contact you for payment information (Credit Card, PO or check). Once we have payment we will ship the item back to you.
Warranty Repairs (5 years on most products) will be shipped back at no charge once the repair is complete.
If items can not be repaired we will let you know what other options are available.