Before items can be repaired, they need to be assigned an RMA number. You can call 800-835-2611 or email [email protected] with the following information:
Once you have been given an RMA number, you can box the item up and ship it to :
Attn: (RMA number assigned)
3286 Kentland Ct. SE
Grand Rapids MI 49548
We will repair the item and then contact you for payment information (Credit Card, PO or check). Once we have payment we will ship the item back to you.
Warranty Repairs (5 years on most products) will be shipped back at no charge once the repair is complete.
If items can not be repaired we will let you know what other options are available.