The ability to get support for our products is very important to us. Here at IST, we pride ourselves on our worry-free hardware and excellent customer service. Our goal is to build equipment that doesn’t need a lot of maintenance, and software that doesn’t require days of training.
Lots of ways to find help
Sometimes, though, things happen, and you need some expert help. That’s where we come in! We have lots of different ways that you can get help.
First, start by looking at the support page on our website. You can find it at www.istime.com/support. Here you will find software Demo Downloads, in case you lost your thumb drive that had your software on it, and you need to reload. Just make sure you reach out to get your license file too! Is your software acting funny? Go to Software Updates to get the latest release. Did you lose your pace clock manual? Those are under Document Downloads.
Maybe you are a do-it-yourself kind of person. Your first stop should be the Tips and Technical Support page. There you will find all kinds of useful documents that explain everything from running a meet with TIMEWARE and Hy-Tek’s Meet Manager, to how to diagnose and fix scoreboard issues, and everything in between. Have you tested everything and determined you need a piece of equipment repaired by us? The Hardware Repair link get you information about getting an RMA number, repair pricing and warranty information.
If you have questions about using the software, you can either peruse the help files (Help/Help in any software that we sell) or watch a video. You can find all kinds of videos on our YouTube channel, and they are linked on the support page under Web Tutorials. There are also helpful documents under Tips and Technical Support for each software program.
Need to talk to someone?
What if that isn’t enough? If you can’t find the answer, or if you just need more help – we’re here! You can call us during business hours (8:30am – 5pm Eastern Time), or after hours and we’ll call you back as soon as we can. If you call after hours leave a message for “technical support”, and one of us will get a text and try to call you back in about 20 minutes. Make sure you leave a good phone number! If you don’t need a call back right away, just leave the message for Eve (extension 129) or Sales and we’ll call the next business day.
Need some help with your software? We have a couple tools that we can use for that too. First, download and install TeamViewer (www.teamviewer.com) onto the computer you want us to look at. Then you can either give us a call or set up a meeting.
Speaking of setting up meetings, you can now book appointments with Eve Julian. Just go to https://outlook.office365.com/owa/calendar/[email protected]/bookings/ and select your time slot. You can book a 30-minute appointment to talk about quotes or our products, or if you just have a quick question, or a 2-hour training session. Up to 10 people can be on the appointment, so your whole team can get trained. You will get an invitation to a Microsoft Teams meeting, and when the meeting time arrives, just click on the link. It will open Microsoft Teams on the web.
Finally, if you can’t get any of those to work, we can set up a Zoom meeting too. We have a multitude of different ways for you to reach us, and we will always answer your call!
How to reach us:
Book a meeting: https://outlook.office365.com/owa/calendar/[email protected]/bookings/
Download TeamViewer: www.teamviewer.com