IST’s COVID-19 Response

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We would like to address IST’s response to the current COVID-19 outbreak. IST is located in Michigan, where social distancing has been implemented. We typically have less than 10 people at a time in the physical office. We are taking extra precautions with hand washing and cleaning of commonly touched items like coffee pots and door handles. Our employees all have paid time off available to them, and have been encouraged to stay home if they are not feeling well, and we asked them to err on the side of caution. Many of our employees can work from home, and have also been encouraged to do so. IST is in good shape financially and does not have any debt currently, so we foresee being able to rebound quickly once the emergency has passed.

We know that many of you are out of your pools and not allowed to train. If you have equipment that needs to be repaired, we would encourage you to do that now while you don’t need it for a while. We can repair all kinds of our products from pace clocks ($150-$250 depending on the clock), SWIMSTART ($200), CTI ($250) and deck cables ($75 for the 25-pin connector or $85 per lane box). The fees include the repair of anything that is wrong with the item (replacement batteries are an additional $60), plus inspection, cleaning and testing.

To get an item repaired, call (800-835-2611) or email (support@istime.com) with your team name and the item that needs repair. Please also include the shipping address where you would like the repaired item returned. We will email you an RMA number and instructions for packaging and shipping the item. Once it has been repaired we will reach out to you for payment information. We can accept credit cards over the phone, checks or PO numbers (if you can get one).

From our family to yours, we hope that you stay well. We will be here and ready to go once the crisis has passed. Be safe and wash your hands!