Tips and Technical Support Center

Click on any of the links below to bring up pages of useful information on many different topics.
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Software Support
Instructions for updating BOARDWARE, MEETWARE, POLOWARE, TIMEWARE & WORKWARE

BOARDWARE3:
BOARDWARE3 with Virtual Serial Ports Installation

MEETWARE3:
MEETWARE3 Installation Instructions
MEETWARE3 Quick Reference
Reinstalling MEETWARE3
Running MEETWARE3 with a Terminal (marshalling computer)

TIMEWARE3:
TIMEWARE3 Installation Instructions
TIMEWARE3 Quick Reference
Reinstalling TIMEWARE3
Tips for using TIMEWARE3 with Hy-Tek's MEET MANAGER

POLOWARE3:
POLOWARE3 Installation Instructions
POLOWARE3 Quick Reference
Reinstalling POLOWARE3

POLOWARE2:

POLOWARE2 Installation Instructions
POLOWARE2 Quick Reference
Reinstalling POLOWARE2

Hardware Support

Computers:
Computer Requirements
Setting up USB Ports
Make “in use” USB Ports available
IST USB Driver for Computer Timing Interface with USB cable (Windows 2000 through Windows 8)
Driver for USB to DB9 Serial Adapter cable (Select PC Devices26886 WinXP-Vista-7-8 for older adapters or 26887 WinXP-Vista-7-8 for newer ones)
Driver Installation Guide for drivers that Window's couldn't install directly (instructions for Window 7, but also works on other versions)

Diving Judges' Consoles:
Diving Judges' Console Manual

Repairs
Swim Product Repair Prices

Pace Clocks:
SWIMCOUNT-HX/SWIMCLOCK-HX Battery Replacement

Scoreboards:
Diagnosing Scoreboard Problems
Overview of Scoreboard Installation
Replacing an LED panel
Replacing the Master Board
Checking or changing the Personality Module on LED Panels
Replacing the RJ11 Connector on your IST Scoreboard
Smart Cord TBF Installation Instructions This device is covered by the manufacturer's lifetime warranty.  Call 800/882-8285 for additional information.

SWIMSTART:
Testing the SWIMSTART’s Audio & Strobe Circuits
Microphone Cable Connector Drawing

Touchpads, Deck cables & Backup Buttons:
Replacing Banana Plugs on Backup Buttons
Testing Touchpad Polarity
Touchpad Bracket Selector
Maintaining Deck Cables and In-Deck Wiring
Diagnosing Touchpad/Backup Button/Deck Cable Problems
Installing a Swim Deck Switch

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